BASIC INFORMATION. PERSONAL DATA PROTECTION

PERSONAL DATA PROTECTION

1. CONTROLLER

Owner: BAQUEIRA BERET GROUP: BAQUEIRA BERET, SA; VIAJES BAQUEIRA BERET, SA; HOTELES VALLE DE ARAN, SA (the trade names APARTARENT AND SKI-SERVICE have no legal personality). Hereinafter BAQUEIRA or the BAQUEIRA GROUP

Address: Primer Núcleo Residencial de Baqueira, Naut Aran, 25598 (Lleida)

Email: protecciondatos@baqueira.es: for any data protection issues, please indicate “Personal data protection management” in the subject line.

Websites: www.baqueira.es, www.viajes.baqueira.es, www.montarto.com, www.apartarentbaqueira.com

2. PURPOSE

The personal data referred to in this privacy policy are the identification and contact information requested by Baqueira for the purposes described below such as name and surname, national identity card or equivalent document number, date of birth, affiliation in some cases, postal address, physical data (height, weight), sex, skiing level, telephone number, email address and photograph.

With respect to the product, service or activity hired or used or other cases of voluntary provision of your data, they may be processed for the following purposes:

• 2.1. When purchasing/using a ski pass or ticket for transport by cableways, reloadable ski pass and BaqueiraPass, hereinafter ski passes, or asking for information about them.
• 2.2. When hiring or gathering information to make bookings with Viajes Baqueira Beret, SA.
• 2.3. When hiring or asking for information about booking Hotel Montarto / Apartarent accommodation.
• 2.4. When hiring or asking for information about rental, sale and repair of ski equipment. (Ski Service).
• 2.5. When hiring or asking for a Wi-Fi Service connection.
• 2.6. When taking part in presentations, competitions, races and in general any sports, promotional, recreational or other events promoted by Baqueira, or asking for information about them.
• 2.7. CCTV cameras.
• 2.8. Capturing vehicles, images and number plates of vehicles in car parks.
• 2.9. Capturing and using photographic images and footage whether ours or provided by our users.
• 2.10. Baqueira Beret app.
• 2.11. Taking part the weekly short course.
• 2.12. Complaints and suggestions.
• 2.13. Information request.
• 2.14. Accident reports.
• 2.15. Job applications.

2.1. When purchasing/using or asking for information about a ski pass or ticket for transport by cableways, reloadable ski pass and BaqueiraPass, hereinafter ski passes.

• Access control to facilities and services through reading by RFID systems for flow control and usage statistics; this control may entail capturing images of skiers.
• Managing the purchase of products and/or the provision of services hired by you and those required for their provision; for this purpose you specifically acknowledge and accept that your data may be disclosed to third-party companies outside the Baqueira group when such companies provide the requested service.
• Managing your registration as a platform user. The personal data you provide will be processed to identify you as a platform user and give you access to its features, products and services which are available to you as a registered user.
• Likewise your data may be used by the BAQUEIRA BERET group, hereinafter BAQUEIRA, to send you information regularly or occasionally and by any medium, including post, email and mobile phone, and whether personalised or not, about events, news, promotions, products, activities and services of the Baqueira group or of third-party Baqueira partner companies and also to manage your participation in all kinds of events, contests or promotions run by Baqueira or its third-party partner companies.
• Profiling to personalise the range of services and advertising.
• Unsubscribing from the BaqueiraPASS service does not imply that your personal data is permanently deleted from Baqueira Beret S.A.'s files, so you can still receive our communications. You can exercise your ARCO rights (Access, Rectification, Cancellation and Opposition) for free, via a written communication addressed to the following address: Estación de Esquí Baqueira Beret. Oficinas Cota 1500. Baqueira-Naut Aran, 25598 (Lleida), with reference “Personal Data Protection Management”, specifying your data, proving your identity and the reasons for your request. You can also exercise your rights through the email protecciondatos@baqueira.es
• Handling the assistance and rescue service on the runs if need be.
• Handling if applicable your participation in events, promotions, competitions, races and any other sports, advertising, recreational or other events promoted by Baqueira.
• Using other products, services and activities offered by Baqueira may lead to fresh data gathering and processing, so we recommend you read the purposes of such processing as specified herein before taking them out.
• Payment information. 100% SECURE payment
  Baqueira Beret will NOT gather or process your payment information directly or indirectly. Payment by bank card for services contracted online is automated through a computer application called a payment gateway. This type of gateway redirects customers to the bank’s website so that payments are made on such website.
  The customer provides their bank card details to the bank’s payment gateway and never to Baqueira Beret.
  In addition the bank cannot find out the items purchased, the shipping address or other personal data of the customer which are not relevant for payment, and Baqueira does not know and does not have access to their bank details.

2.2. When hiring or gathering information to make bookings with Viajes Baqueira Beret, SA, your data will be processed for the purpose of:

• Managing your accommodation reservations; for this purpose you specifically acknowledge and accept that your data may be disclosed to the owners of hotels and other hospitality establishments, whether or not they are in the Baqueira group, which are to provide the accommodation service you have asked for.
• Managing the purchase of products and/or the provision of services hired by you and those required for their provision, by way of example but not limitation a ski pass or BaqueiraPass, ski rental, ski lessons, rental of parking spaces, paying for time in children’s snow parks, events and competitions, etc.; for this purpose you specifically acknowledge and accept that your data may be disclosed to third-party companies outside the Baqueira group when such companies provide the service you have hired.
• Disclosing data to the public authorities in compliance with legal requirements.
• Managing your registration as a platform user. The personal data you provide will be processed to identify you as a platform user and give you access to its features, products and services which are available to you as a registered user.
• Likewise your data may be used by the BAQUEIRA BERET group, hereinafter BAQUEIRA, to send you information regularly or occasionally and by any medium, including post, email, app and mobile phone, and whether personalised or not, about events, news, promotions, products, activities and services of the Baqueira group or of third-party Baqueira partner companies and also to manage your participation in all kinds of events, contests or promotions run by Baqueira or its third-party partner companies.
• Profiling to personalise the range of services and advertising.
• Handling if applicable your participation in events, promotions, competitions, races and any other sports, advertising, recreational or other events promoted by Baqueira.
• Using the products, services and activities you hire may lead to fresh data gathering and processing, so we recommend you read the purposes of such processing as specified herein before giving your consent.
• Payment information. 100% SECURE payment.
  Baqueira Beret will NOT gather or process your payment information directly or indirectly. Payment by bank card for services contracted online is automated through a computer application called a payment gateway. This type of gateway redirects customers to the bank’s website so that payments are made on such website.
  The customer provides their bank card details to the bank’s payment gateway and never to Baqueira Beret.
  In addition the bank cannot find out the items purchased, the shipping address or other personal data of the customer which are not relevant for payment, and Baqueira does not know and does not have access to their bank details.

2.3. When hiring or asking for information about booking Hotel Montarto / Apartarent accommodation.

• Managing your accommodation reservations; for this purpose you specifically acknowledge and accept that your data may be disclosed to the owners of hotels and other hospitality establishments, whether or not they are in the Baqueira group, which are to provide the accommodation service you have asked for.
• Managing the purchase of products and/or the provision of services hired by you and those required for their provision, by way of example but not limitation a ski pass or BaqueiraPass, ski rental, ski lessons, rental of parking spaces, hiring time in children’s snow parks, events and competitions, etc.; for this purpose you specifically acknowledge and accept that your data may be disclosed to third-party companies outside the Baqueira group when such companies provide the service you have hired.
• Disclosing data to the public authorities in compliance with legal requirements.
• Managing your registration as a platform user. The personal data you provide will be processed to identify you as a platform user and give you access to its features, products and services which are available to you as a registered user.
• Likewise your data may be used by the BAQUEIRA BERET group, hereinafter BAQUEIRA, to send you information regularly or occasionally and by any medium, including post, email and mobile phone, and whether personalised or not, about events, news, promotions, products, activities and services of the Baqueira group or of third-party Baqueira partner companies and also to manage your participation in all kinds of events, contests or promotions run by Baqueira or its third-party partner companies.
• Profiling to personalise the range of services and advertising.
• Handling if applicable your participation in events, promotions, competitions, races and any other sports, advertising, recreational or other events promoted by Baqueira.
• Using the products, services and activities you hire may lead to fresh data gathering and processing, so we recommend you read the purposes of such processing as specified herein before giving your consent.
• Payment information. 100% SECURE payment.
  Baqueira Beret will NOT gather or process your payment information directly or indirectly. Payment by bank card for services contracted online is automated through a computer application called a payment gateway. This type of gateway redirects customers to the bank’s website so that payments are made on such website.
  The customer provides their bank card details to the bank’s payment gateway and never to Baqueira Beret.
  In addition the bank cannot find out the items purchased, the shipping address or other personal data of the customer which are not relevant for payment, and Baqueira does not know and does not have access to their bank details.

2.4. When hiring or asking for information about rental, sale and repair of ski equipment. (Ski Service).

• Managing the purchase of products and/or the provision of services hired by you and those required for their provision. Your personal information such as shoe size, weight and skiing level are essential for the adjustment of the equipment.
• Disclosing data to the public authorities in compliance with legal requirements.
• Likewise your contact details may be used by the BAQUEIRA BERET group, hereinafter BAQUEIRA, to send you information regularly or occasionally and by any medium, including post, email and mobile phone, and whether personalised or not, about events, news, promotions, products, activities and services of the Baqueira group or of third-party Baqueira partner companies and also to manage your participation in all kinds of events, contests or promotions run by Baqueira or its third-party partner companies.
• Profiling to personalise the range of services and advertising.
• For statistical purposes and studying operational flows.

2.5. Wi-Fi connection service.

• Offering you the Wi-Fi connection service.
• Your email address may be used by the BAQUEIRA BERET group to send you information regularly or occasionally about events, news, promotions, products, activities and services of the Baqueira group or of third-party Baqueira partner companies.

2.6. Taking part in presentations, competitions, races and in general any sports, promotional, recreational or other events promoted by Baqueira, or asking for information about them.

• Handling your participation in the event concerned.
• Likewise your data may be used by the BAQUEIRA BERET group, hereinafter BAQUEIRA, to send you information regularly or occasionally and by any medium, including post, email and mobile phone, and whether personalised or not, about events, news, promotions, products, activities and services of the Baqueira group or of third-party Baqueira partner companies and also to manage your participation in all kinds of events, contests or promotions run by Baqueira or its third-party partner companies.
• Profiling to personalise the range of services and advertising.
• For statistical purposes and studying operational flows.
• Entrants in competitions promoted by Baqueira in which photos are requested accept that Baqueira Beret SA may retain and use the photos supplied for advertising and/or promotional purposes in or on websites, social media, mailings, videos, magazines or any other physical or online medium it considers appropriate in its current and future messages and/or promotions.
• The winners of promotions, contests and/or competitions accept that their name will be published on Baqueira’s website and social media and also on Radio Aran (91.0 FM).

2.7. CCTV cameras and access control to facilities.

• Photos and footage will be captured for security purposes and control of access to facilities by image-based identity verification. The places where image capture and/or recording cameras are installed will be announced through information signs.

2.8. Capturing vehicles, images and number plates of vehicles in car parks.

• In order to manage the parking and security service.

2.9. Capturing and using photographic images and footage whether ours or provided by our users.

• They may be used for promotional and advertising purposes and for this purpose inserted in any kind of physical or online medium, including by way of example but not limitation magazines, brochures, websites, social media, etc.

2.10. Baqueira Beret app.

• The Baqueira app may ask to send push notifications in order to convey messages of interest through your mobile phone. You will only receive them if you accept this request.
• The app may ask for your location in order to offer you more personalised information and services. This tracking will only take effect if you accept the request which appears on your mobile phone.

2.11. Weekly short course.

• Managing your participation in the short course and subsequent race.
• Contacting the winners for the Gold Test, the competition at the end of the season for all weekly winners.
• Likewise your data may be used by the BAQUEIRA BERET group, hereinafter BAQUEIRA, to send you information regularly or occasionally and by any medium, including post, email and mobile phone, and whether personalised or not, about events, news, promotions, products, activities and services of the Baqueira group or of third-party Baqueira partner companies and also to manage your participation in all kinds of events, contests or promotions run by Baqueira or its third-party partner companies.
• Profiling to personalise the range of services and advertising.
• For statistical purposes and studying operational flows.

2.12. Complaints and suggestions.

• Handling your complaint and the contacts required to resolve it. If your complaint is about a third party which is the service provider, this may mean that your data will be released for direct and effective resolution of the issue.
• Making a record of your suggestions and possible clarifying contacts.
• Statistical and study purposes to improve our services.

2.13. Information request.

• Handling your enquiry in order to answer it.
• Statistical and study purposes to improve our services.

2.14. Accident reports.

• Procedures required for handling the accident and treating the injured person.

2.15. Job applications.

• Handling such applications in staff selection processes to meet Baqueira’s hiring needs. CVs received are destroyed each year at the end of the winter season.
• Your express prior consent will be requested for specific purposes that are not included in those described in this section.

3. LAWFUL BASIS

Personal data processing is based on the prior consent of the interested party.
If you do not agree to provide your data or allow them to be processed in the terms established in this Privacy Policy, Baqueira Beret will be unable to provide the services or supply the products and will have to reject your participation in various actions such as promotions, races and other events described in the previous paragraph.

You warrant that the data you provide are true and accurate and Baqueira reserves the right to ask you to show official documents accrediting the data you supply.

Personal data of minors

Children under 14 will not be able to provide their personal data by themselves and for this purpose will need the consent of the people who have their legal custody or guardianship.

Third-party personal data

Although in principle data must be provided directly by the interested parties, when products or services are contracted on behalf of third parties and their personal data have to be provided, the provider must have the prior, informed and express consent of such third parties for the transfer of their data to Baqueira and the acceptance of this Privacy Policy and expressly with respect to the purposes indicated above.

4. LINKS

As a service for our visitors, our websites may include hyperlinks to other sites that are not operated or controlled by the Baqueira Group. Consequently the Baqueira Group does not warrant and nor is it liable for the legality, reliability, usefulness, veracity and timeliness of the contents of such websites or their privacy practices. Before providing your personal information to these non-Baqueira websites, please note that their privacy practices may differ from ours.

5. RECIPIENTS

Baqueira will not transfer any personal data supplied to third-party companies outside the Baqueira Group other than in the cases described in this Privacy Policy, and there are no recipients outside the European Union.

6. EXERCISING RIGHTS

Your consent for processing your personal data will be specifically requested through checking boxes on the forms that are essential requirements for completing the registration of the application.

Once the data has been provided, the data subject may exercise their rights as such including access (learning what personal data are processed), rectification (asking for incorrect data to be corrected), erasure (deleting the data) and data portability and to restrict or object to their processing with respect to the data stored in our files.

You can exercise these rights free of charge by writing to: Estación de Esquí Baqueira Beret. Oficinas Cota 1500. Baqueira-Naut Aran, 25598 (Lleida), indicating “Personal data protection management” and specifying your data, giving proof of your identity and stating the reasons for your request. You may also exercise your rights by emailing protecciondatos@baqueira.es.